Makes small business telecommunications easy

Microsoft Response Point is innovative new phone system software that offers small business customers a radically simplified phone experience. You can access the phone and its features using just your voice. The intuitive Response Point Administrator software allows you to complete phone moves, additions, or changes with a few mouse clicks. And there is no special phone training or networking expertise required. For a small business owner, Response Point offers a complete phone system—at an affordable price—that grows with your business.

Respond quickly to customer needs

Response Point routes calls to the right person. Employees don’t have to wait at their desks, and all callers and customers receive the same VIP treatment, every time.

• Screen pop-ups show caller details
• Bypass Receptionist specifies callers who can ring directly
• Easily integrates contacts using Microsoft Office Outlook
• Voice-enabled Auto Attendant manages common requests and increased call volume smoothly and professionally.

Reach customers and colleagues easily—from almost anywhere

Response Point makes it easy to take and make customer calls away from the office. You can also avoid exorbitant long-distance rates by using a VoIP line.

• Users can forward office extensions to external lines, so callers don’t have to guess how to reach them.
• Park/retrieve calls to handle them from the best location
• Send voicemail to e-mail for easy access
• Ring all the phones in a particular department for quick access

Add new phones and users quickly.

Response Point makes it easy to add and manage up to 50 users—with no additional licensing fees.

• Add and change users quickly and easily
• Adjust to staffing peaks and valleys simply
• Just add a phone to an Ethernet port and it’s ready to go
• Move office locations with minimal interruption in customer service.

Visit Microsoft's web site at www.microsoft.com/responsepoint/default.aspx, and contact us for your new Response Point System!